Quality has long reigned supreme for critical thinking. Why then has it been a challenge for quality to get invited to the daily management table and gain the attention of decision-makers? Part of it lies in the fact that quality actions are mostly oriented at the past. In other words, something has gone wrong, and we have solved it. Management is often most concerned about the “present,” making good decisions, and the ‘future;” executing those decisions with plans that go off without a hitch.
This discussion will address how managers think and what connections quality can bring to help management meet operations and production objectives. Understanding the decision-making process will help quality professionals bring data that will make managers lives easier and more productive. Additionally, using predictive analytics and risk will allow management and quality to set up data needed prior to decision-making to help eliminate delays and false starts.
Quality also plays a vital role in the planning process helping to identify critical areas of the plan and avoiding potential problems through both prevention and contingent actions. During planning quality can also draw attention to innovations that may facilitate or exploit advances in production.
Expect to develop:
- Understand the links between problem solving, decision making, and planning
- Acquire key questions that bring quality and management together
- Understand data from managements perspective
- Apply predictive analytics
- Understand the impact of risk-based decisions
Speaker Biography:
Ken Peterson
MasterControl Partner and Globally Recognized Quality Management Systems and CAPA Consultant
Ken Peterson is a quality industry leader with expertise in both the life sciences and engineering. He has more than 30 years of experience in consulting and organizational change, quality management, and product development, and has trained hundreds of companies in leadership, innovation, compliance and CAPA systems. Peterson frequently travels across the United States and internationally, educating audiences about best practices in CAPA.
He has served as chairman of the board of directors for Intermountain Biomedical Association (IBA) and on the board of advisors for the Utah Technology Council (UTC). Peterson works closely with the FDA and businesses to drive growth and build lasting partnerships.
Most recently, he is an executive with Touchstone Enterprises, an education and consulting firm specializing in compliance and process management. Before leading Touchstone, Peterson played an important role at MasterControl as director of quality solutions, where his responsibilities included enhancing the company’s quality management system software offering by incorporating best practices for CAPA management. He is currently working on two new books; Innovations for life sciences and Performance Management in a Technical Environment.
Earlier in his career, he founded and served as the CEO at PathWise, an education and consulting firm specializing in compliance and process management. While there, he was involved in customer service, product development, marketing, delivery, quality systems (specifically CAPA and risk management), sales systems and policy changes, and successfully solved hundreds of quality problems from high-impact CAPA investigations to implementing better quality management systems. Prior to his 15-year tenure at PathWise, Peterson worked with Pfizer, where he gained a rich understanding of both the pharmaceutical and medical device industries.
Peterson graduated from Brigham Young University in 1981, where he was one of the founding members of the entrepreneurship program. He speaks annually for such organizations as the Association for the Advancement of Medical Instrumentation (AAMI), the Parenteral Drug Association (PDA), the American Society for Quality (ASQ), Barnett International, The Executive Committee (TEC) and other industry forums.
Registration & Networking: 6:30 p.m.
General Announcements and Introductions: 6:45 p.m.
Dinner: 7:00 p.m.
**Please note dinner for this event will be a buffet. Should you have any food allergies, please let us know by contacting chair@asq509.org or programs@asq509.org**
Presentation and Dessert: 7:30 p.m.
Adjourn: 9:00 p.m.
The cost is $25 for members and students or $35 for non-members.
We look forward to seeing you!
