ASQ 509 Skills Workshop and General Membership Meeting
Meeting Info: February 22, 2024
- Skills Workshop from 6:30 pm - 7:15 pm followed by
- General Member Meeting from 7:15 pm - 8:30 pm
Virtual Skills Workshop
Virtual General Member Meeting
- Topic: Got Data? Build KPIs that Drive Business Improvement
- Presented by: Henry Olaisen and Bob Napoletano
- Presentation Overview: Does your organization view internal performance metrics as an opportunity to improve or just another checkmark? Does your data process include employee engagement? Do your managers understand your customers, suppliers, and the key processes that drive strategy? Do we collect too much data that is not used to improve? You observe a KPI below threshold and now you need to spend resources to fix whatever caused the problem, but does that KPI have value? The problem found impacts your ability to gain organizational effectiveness and hinders all fashion of enterprise activities. We should be looking at KPIs as a tool in our overall quality improvement process. While KPIs are historically static in nature, if we look at KPIs from a dynamic perspective, we can see that if done right problems can be avoided, and we can apply lessons learned to other services or systems, so they too won’t hold back the organization’s potential. If done correctly, it engages the workforce in the improvement process, spreading trust and loyalty throughout the company.
- Learning objectives:
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Learn how to use SIPOC to advance KPIs.
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Selecting and validating the right data for your KPIs.
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Learn traditional and novel tools to monitor and measure KPIs.
Speaker Biography:
Henry Olaisen a new member leader and he will be focusing on restarting the Biomedical SIG.
Robert Napoletano is a lifelong Quality Professional who has worked as a Quality Engineer, Quality Manager, Director of Quality. In addition. Mr. Napoletano is a course developer and instructor for community college, university, and corporate quality programs.
- ASQ Member since 1981
- Senior ASQ Member since 1991
- Past Treasurer, Secretary, Vice-Chair & Chair for Binghamton ASQ Section 0205
- Multiple Professional certifications from ASQ and other organizations
- Senior Quality Assurance Specialist for SRC, Inc. in Syracuse, NY
