This 3 hour training course will introduce reception managers to models of leadershop and the importance of critical conversations and performance management. We will discuss processes needed to ensure that systems are implemented safely and efficently within thier practice.
We will discuss the delegates approach to risk and the importance of understanding issues relating to practice protocols, supervision, competence and raising concern.
Aims of this course:
- Learn skils to lead your team to implement a consistent service standard
- Understand the importance of effective competence assessment and regular team conversations
- Study Golemans leadership styles
- Analyse challenging conversation videos
