PLEASE NOTE- THIS TRAINING WILL BE HELD ON ZOOM DETAILS OF THE TRAINING WILL BE SENT NEARER TO THE TIME
This course supports the communication skills needed for Bronze Level Active Signposting in General Practice. Delegates will have access to relevant and up to date documents, videos, and links on the CMT Clarimed Training website following completion of this course. Each delegate will gain the skills to complete a customer service improvement plan (competence) at work, following the workshop.
Suggested delegates: All Non-Clinical Staff
Course Objectives: By the end of this training course, participants will be equipped to:
•Improve communication skills using a “can do” approach
•To understand a communication model
•To apply the eight stages of success to recorded actor scenarios
•To consider WARTS process and competency relating to active signposting
•To apply certain communication tools to help with individuals with challenging behaviours
•To learn to use the SBARC handover too
