Customer Service Essentials in Healthcare

Tuesday, Aug 3, 2021 at 9:00 AM to 4:30 PM WEST

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Tuesday, Aug 3, 2021 at 9:00 AM to 4:30 PM WEST

National Expectations:

- Care Quality Commision

- Commissioners

- The NHS Constitution

 

Building Rapport

Identifying different methods of communication

Inproving your communication skills:-

- Face to Face

- Over the telephone

 

Personl impact, how do people perceive you?

Managing conflict

- Understanding your conflict style

- Why does conflict occur?

- Reflecting on conflict situations- could we have handled them better?

 

Dealing with difficult people and situations

South East London Workforce Development Hub

www.seltraininghub.co.uk

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