Overview

This module looks at the fundamental aspects of change management… and how to deal with them.  We will focus on what is change and how to develop a change management approach to ensure buy-in across the GP Practice.  The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice. Case studies will be used to provide tips and insights on good practice… How to track and control the change plan; managing the people and organisational aspects of change; communicating and selling the change to others; recognising why people fear change and react the way they do through change models.

Truly understanding the importance of communication in the change process and how to sustain the change momentum. Delegates will learn how to plan, communicate and manage change, understanding the impact it could have on all employees and the team. They will develop skills to support team members through the transition phase to ensure they remain motivated and productive. They will learn the key steps in implementing and sustaining effective change in the workplace and how to identify and manage the human component of the change agenda.

Aims & Objectives:

v  Consider the impact of change and what happens if it is not managed well

v  Look at how to manage resistance to change by identifying the reasons for this and reinforcing that this is a natural reaction

v  To understand how to apply change theory models to real life situations within your organisation

v  Practice using a range of change models including Kubler Ross, Missing Pieces and Kotter in order to develop your own change strategies

Pre-Work:

v Optional Pre-Reading: The Heart of Change, John P. Kotter

v Delegates to come prepared to do further work on their own change scenario during this workshop.

PROGRAMME

v  Welcome and Introduction to the workshop

§  Setting the scene

§  Programme overview

§  Objectives

v  Consider the Impact of Change

v  8 step process to Managing Change

        Break

v  Putting it into practice - your next steps to take this forward after today

v  Open Forum and Discussion

v  Wrap up and Close