Tantalus Invites You to Attend Tantalus University
Tantalus University™ is an immersive technical training experience designed to provide TUNet Users with detailed instruction in a small classroom setting. We are pleased to offer our new TUNet Customer Service Representative Course on May 30 - 31, 2018.
The Customer Service Representative course is designed to help utility employees efficiently navigate TUNet Insight (our new user interface) and interact with the data being presented. Attendees will not only be instructed on the new user interface, but will also learn the inner workings of the metering, power quality and remote disconnect applications that reside in our residential and commercial meter offerings. The classes are designed to be hands-on and are held in a small classroom setting to both maximize their learning experience and foster collaboration between utilities.
Tantalus U - Customer Service Representatives Training Course
May 30 - 31, 2018
All sessions will take place at San Isabel Electric Association (SEIA)
Tantalus University Highlights:
- Comprehensive 2-day hands-onTUNet Customer Service Representaive course (Wednesday & Thursday, 8:30 AM to 4:00 PM)
- Course fee: $800/person which will include all course materials, printed participant's guide, and lunch/snacks daily
- Students should bring their own laptops and/or tablets*
- All training will be held at San Isabel Electric Association
* Students should bring their own laptops and/or tablets configured for remote access for your TUNet deployment. Contact Tantalus for more information on setting up this configuration prior to the course.
Customer Service Representative Course Outline*:
Day 1
- Navigating and customizing TUNet Insight
- Explanation of Key Performance Indicators
- Using the Overview Map
- Manipulating Search Results
- Working with Meter Detail Pages
Day 2
- Single Phase Meter Details
- AMI Data including Residential Demand
- Power Quality Data
- Remote Disconnect Operations (including troubleshooting and best practices)
- TRUPush configuration (scheduled messages and alarms)
- Polyphase Meter Details
- AMI Data including Current and Prior Period Peak
- Meter Options and Configuration
- Power Quality Data
- TRUPush configuration (scheduled messages and alarms)
- Non-TUNet Meter Details (Itron ERT)
- AMI Data
- Tampers and Alarms
*Agenda subject to change
Other Topics & Courses Planned for 2018:
- Applications Training, July 24 - 27, 2018 (4 day) - Johnson City TN
- Network Administrion, September 18 - 21, 2018 (4 day) - Columbia City IN
REGISTRATIONS ARE LIMITED!
The class size for this session will be limited to maximize student/instructor interaction and hands-on learning opportunities. Prospective students who do not receive a registration will be added to a wait list for a future Tantalus U session.
HOTEL INFORMATION:
Tantalus has reserved a block of rooms from May 29 - June 1 at the Hampton Inn & Suites Pueblo North at a discounted rate of $99/nt. The Hampton Inn is located about 6 miles from the SIEA office.
Hampton Inn & Suites Pueblo North
4790 Eagleridge Circle, Pueblo, CO 81008
T: 719-543-6500, 0 (zero) for the font desk
Call the hotel directly and request a room under Tantalus Systems Block 95311936 to secure this rate before May 14, 2018.
Contact Jacquie Hudson, jhudson@tantalus.com for any additional event details.
