Tantalus Invites You to Attend Tantalus University
Tantalus University™ is an immersive technical training experience designed to provide TUNet Users with detailed instruction in a small classroom setting. We are pleased to offer our new TUNet Customer Service Representative Course on April 10 - 11, 2018.
Tantalus U - Customer Service Representatives Training Course
April 10-11, 2018
All sessions will take place at Tantalus' office - 1130 Situs Courte, Suite 230, Raleigh, NC 27606
Tantalus University Highlights:
- Comprehensive 2-day hands-onTUNet Customer Service Representaive course (Tuesday & Wednesday, 8:30 AM to 4:00 PM)
- Course fee: $800/person which will include all course materials, printed participant's guide, and lunch/snacks daily
- Students should bring their own laptops and/or tablets*
- All training will be held at Tantalus' office
* Students should bring their own laptops and/or tablets configured for remote access for your TUNet deployment. Contact Tantalus for more information on setting up this configuration prior to the course.
Customer Service Representative Course Outline*:
Day 1
- Navigating and customizing TUNet Insight
- Explanation of Key Performance Indicators
- Using the Overview Map
- Manipulating Search Results
- Working with Meter Detail Pages
Day 2
- Single Phase Meter Details
- AMI Data including Residential Demand
- Power Quality Data
- Remote Disconnect Operations (including troubleshooting and best practices)
- TRUPush configuration (scheduled messages and alarms)
- Polyphase Meter Details
- AMI Data including Current and Prior Period Peak
- Meter Options and Configuration
- Power Quality Data
- TRUPush configuration (scheduled messages and alarms)
- Non-TUNet Meter Details (Itron ERT)
- AMI Data
- Tampers and Alarms
*Agenda subject to change
Other Topics & Courses Planned for 2018:
REGISTRATIONS ARE LIMITED!
The class size for this session will be limited to maximize student/instructor interaction and hands-on learning opportunities. Prospective students who do not receive a registration will be added to a wait list for a future Tantalus U session.
HOTEL INFORMATION:
Tantalus has reserved a block of rooms from April 9 - 12 at the SpringHill Suites by Marriott Raleigh Cary at a discounted rate of $129/nt. The SpringHill is located about 3 miles from Tantalus' office.
SpringHill Suites by Marriott Raleigh Cary
1128 Ledsome Ln, Cary NC 27511
T: 919-877-7244
Discounted Rate Extended! Book online or call the hotel directly and mention Group Code: Tantalus to secure this rate by March 19, 2018.
Contact Jacquie Hudson, jhudson@tantalus.com for any additional event details.
