TUNet Insight for CSRs - Online Distance Learning
Tantalus Invites You to Attend Tantalus University
Tantalus University™ is an immersive technical training experience designed to provide TUNet® users with detailed instruction in a small classroom setting. We are pleased to offer our TUNet Insight for Customer Service Representatives Course on June 17 & 18, 2020.
The TUNet Insight for Customer Service Representatives course is designed to help utility employees efficiently navigate TUNet Insight (our new user interface) and interact with the data being presented. Attendees will not only be instructed on the new user interface, but will also learn the inner workings of the metering, power quality and remote disconnect applications that reside in our residential and commercial meter offerings. The classes are designed to be hands-on to maximize the learning experience and foster collaboration between utilities.
Tantalus University - TUNet Insight for Customer Service Representatives Training Course
June 17 & 18, 2020
Online Distance Learning
Course Highlights
- Comprehensive 2-day hands-on TUNet Insight for Customer Service Representative course (Wednesday & Thursday 10:00 AM EST/7:00 AM PST to 4:30 PM EST/1:30 PM PST)
- Course fee: $800/person which will include all course materials, including a printed participant's guide
- Students require access to high speed internet and their own laptops and/or tablets*
- All training will be conducted online
* Students will require their own laptops and/or tablets configured with access to your TUNet deployment. Contact Tantalus for more information on setting up this configuration prior to the course.
Course Outline*:
Day 1
· Navigating and customizing TUNet Insight
· Explanation of Key Performance Indicators
· Using the Overview Map
· Manipulating Search Results
· Working with Meter Detail Pages
Day 2
· Single Phase Meter Details
· AMI Data including Residential Demand
· Power Quality Data
· Remote Disconnect Operations (including troubleshooting and best practices)
· TRUPush configuration (scheduled messages and alarms)
· Polyphase Meter Details
· AMI Data including Current and Prior Period Peak
· Meter Options and Configuration
· Power Quality Data
· TRUPush configuration (scheduled messages and alarms)
· Non-TUNet Meter Details (Itron ERT)
· AMI Data
· Tampers and Alarms
*Agenda subject to change
REGISTRATIONS ARE LIMITED!
The class size for this session will be limited to maximize student/instructor interaction and hands-on learning opportunities. Prospective students who do not receive a registration will be added to a wait list for a future Tantalus University session.
- Registration deadline is May 30, 2020
- Course material will be shipped to attendees, please indicate your preferred shipping address when you register.
- RingCentral webinar login details will be sent to registered attendees.
